Shipping policy

Thank you for shopping at pinkstallioncosmetics.us. This Shipping Policy outlines our procedures and regulations regarding order processing, dispatching and delivery.

1. Order Processing Time

Orders will be processed within 1 to 3 working days after successful payment.

Order processing is conducted from Monday to Friday, excluding weekends and statutory holidays.

Orders submitted after 4:00 PM on Friday will be processed on the following Monday.

After your order is shipped, you will receive a shipping confirmation email including your tracking number and delivery details.

Please note that order processing time is different from logistics transportation time.

2. Shipping Destinations

Currently, we provide shipping services for customers located in the United States.

The deliverable coverage may vary depending on the service areas of our cooperating carriers. If you cannot select your region during checkout, delivery service is temporarily unavailable to that destination.

3. Estimated Delivery Time

Estimated delivery time varies by destination.

United States

Estimated delivery time: 7–12 working days

The above delivery times are estimated. Actual delivery may be affected by customs clearance, weather conditions, carrier delays and other factors.

4. Shipping Fees

All our orders enjoy free shipping.

We may launch free shipping promotions from time to time. Relevant promotion information will be prominently displayed on the checkout page.

Once the order is shipped, no refund will be made for any shipping fee.

5. Order Tracking

You will receive a tracking number via email after your order is shipped.

Tracking information may take 2 to 5 working days to update, depending on the carrier’s processing speed.

6. Customs, Duties and Taxes

For international orders, customs duties, taxes or import fees may be charged in accordance with local laws and regulations of the destination country.

Such fees are determined by the local customs authority and shall be fully borne by the customer.

7. Shipping Delay or Lost Package

We cooperate with reliable logistics providers, while delivery delays may still occur due to the following reasons:

Customs inspection

Severe weather conditions

Logistics carrier service interruption

Peak seasonal demand

If your order is not delivered within the estimated time, please contact our customer service team for assistance.

8. Incorrect Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address is provided and the order has been shipped, we cannot modify the delivery address.

If the package is returned due to wrong address information, additional shipping fees will be required for reshipment.

9. Contact Us

Guangzhou Duoli Cosmetics Technology Co., Ltd.

Phone: +86-18027035999

Email: support@pinkstallioncosmetics.us

Address: Room 907, 9th Floor, Hongxing Building, No.238 Jinzhong Heng Road, Baiyun District, Guangzhou, Guangdong Province, China